In what aspect does Uniqlo emphasize customer service?

Uniqlo emphasizes customer service by ensuring that staff are well-informed. This approach allows employees to provide valuable and accurate assistance to customers, which enhances the shopping experience. Well-informed staff can better address customer inquiries, provide product recommendations, and solve any issues that may arise, ultimately leading to higher customer satisfaction and loyalty.

The focus on staff knowledge reflects Uniqlo's commitment to creating a welcoming and helpful environment, where customers feel supported throughout their shopping journey. This strategy not only helps in building a strong rapport between staff and customers but also differentiates Uniqlo in a competitive retail landscape where personalized service is highly valued.